Frequently Asked Questions
Pick Up
Pick up is only available in Houston, TX, 77070. We will reach out to you via email to set up pick up date and time. Thank you!
Shipping Information
Shipping carrier: All orders will be shipped via USPS or UPS
Shipping fees:
- $6.99 Flat Rate for all orders under $50 within Texas
- $7.99 Flat Rate for all orders over $50 within Texas
- $7.99 Flat Rate for all orders under $50 other U.S
- $9.99 Flat Rate for all orders above $50 other U.S
- Free shipping on orders over $175
Shipping fees are non-refundable
Processing Time: Please allow 2-3 business days for your order to be processed. Transit time usually takes 3-5 business days, depending on your location
- All orders are shipped from Houston, Texas
- Tracking numbers will be provided once your order has been shipped
- Once your order has been handed over to the shipping carrier, we are no longer responsible for its delivery. If you experience any delays or issues with your shipment, please contact the shipping carrier directly for assistance. However, we take great care in packing your order to ensure it arrives safely, we will do our best to support you if any concerns arise during transit
Return Policy
ALL SALES ARE FINAL
We are unable to accept returns or exchanges at this time.
If you experience any issues with your order, please don’t hesitate to contact us. Your satisfaction matters and we’ll do our best to help!
Thank you for your understanding!
Contact Information
Please email us at info@umamimatcha.co for any questions!
For quick response, please DM us on Instagram @umami.matchaa